gross per year for a junior
Customer Success Manager
Discover the role of a Customer Success Manager!
This professional plays a key role in customer relationship management by guiding customers throughout the purchasing process to ensure their satisfaction and loyalty.
- Pre-sales: Measure key customer satisfaction indicators, analyze their evolution, and contribute to acquiring new customers.
- Post-sales: Assist customers in product or service utilization by listening to their needs, gathering feedback, and offering solutions to enhance their experience.
- Develop a customer retention strategy.
- Manage the company’s customer portfolio.
- Propose additional services (cross-selling and upselling) to improve satisfaction.
- Handle customer complaints and cancellations.
- Excellent knowledge of sales and negotiation techniques.
- Strong mastery of customer relationship management.
- Excellent knowledge of CRM tools.
- Proficiency in communication techniques.
- Understanding of customer and company industries.
- Proficiency in an additional language, preferably English.
- Ability to understand and solve customer problems.
- Good organizational skills.
- Effective communication skills.
- Customer and results-oriented.
- Stress management.
- Ability to work in a team.
- Project coordination skills.
Several factors influence the salary, such as years of experience, seniority, and the company’s structure, which determine the level of remuneration.
gross per year for an expert