Customer Success Manager

Discover the role of a Customer Success Manager!

This professional plays a key role in customer relationship management by guiding customers throughout the purchasing process to ensure their satisfaction and loyalty.


  • Pre-sales: Measure key customer satisfaction indicators, analyze their evolution, and contribute to acquiring new customers.
  • Post-sales: Assist customers in product or service utilization by listening to their needs, gathering feedback, and offering solutions to enhance their experience.
  • Develop a customer retention strategy.
  • Manage the company’s customer portfolio.
  • Propose additional services (cross-selling and upselling) to improve satisfaction.
  • Handle customer complaints and cancellations.

Required Skills

  • Excellent knowledge of sales and negotiation techniques.
  • Strong mastery of customer relationship management.
  • Excellent knowledge of CRM tools.
  • Proficiency in communication techniques.
  • Understanding of customer and company industries.
  • Proficiency in an additional language, preferably English.

Required Qualities

  • Empathy.
  • Ability to understand and solve customer problems.
  • Good organizational skills.
  • Effective communication skills.
  • Customer and results-oriented.
  • Stress management.
  • Ability to work in a team.
  • Project coordination skills.

Average Salary

Several factors influence the salary, such as years of experience, seniority, and the company’s structure, which determine the level of remuneration.

Between €30,000 and €40,000

gross per year for a junior

Up to around €80,000

gross per year for an expert